The ultimate goal of every organisation: to put a smile on the face of ‘customers’. A smile because the other person understands or helps you well. A smile of joy, of being pleasantly surprised. A smile because you feel comfortable or enjoy the moment. When that smile arises, more has happened than the (trans) action itself. A beautiful moment has been created, an experience. And just such a beautiful moment ensures that this customer, guest or patient, becomes a fan of your organization. Only from a ‘report figure’ 9 has a customer become a fan of an organization. Then he tells others enthusiastically about his experience and, if applicable, he will come back. That means that ‘good’ is not good enough to turn a customer into a real fan.
Givability® is the power of giving. From giving attention without expecting anything in return. And that is not always easy for everyone. That is why we developed 7 practical principles that help you to be an incredibly good ‘host’ or ‘hostess’ for both your customers and your colleagues. Principles that can be applied in every sector, every organization, department and function. Use them to realize the uptime customer experience and create fans for your organization!
Before training the people in your team, we determine the unique Hospitality DNA profile of your organization together.
Do you want to work with your team on a distinctive good customer experience?
Contact us here for a no-obligation acquaintance, we are happy to help you.
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