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</script>https://www.letsgoactive.nl/wp-content/uploads/2017/06/drie-smilies-aanwijzen-Fotolia_44760755_S.jpg849566Het is vrijdagmiddag 16.30 uur als ik met een collega trainer bij het restaurant arriveer voor een mystery visit. Onze missie is te onderzoeken hoe er met gasten wordt gecommuniceerd, of er actief aan upselling wordt gedaan en of de verkoopkansen worden benut. Leuk, wij hebben er zoals altijd erg veel zin in. Wat je […]